Return & Refund Policy
Last Updated: January 1, 2025
Thank you for choosing Layerwire. We strive to provide high-quality services and products. Please read this Return & Refund Policy carefully before making a purchase.
1. Company Information
Parent Company – India
Layerwire IT Consultancy Private Limited – Since 2014
Address: Assotech Business Cresterra, Sector 135, Noida, Uttar Pradesh 201304, India
Phone: +91 0120 3284763
Email: info@layerwire.com
Website: www.layerwire.com
Subsidiary – United States
Layerwire Inc – Since 2025
Address: 100 24th St W, Billings, Montana 59102, USA
Phone: +1 406 208 0273
Email: info@layerwire.com
Website: www.layerwire.com
Layerwire IT Consultancy Private Limited operates as the parent company headquartered in India. Layerwire Inc operates as its United States subsidiary.
2. Services – No Refund Policy
Due to the nature of digital and consulting services, we do not offer refunds for the following services:
- Domain name registration
- Web hosting services
- Website builder and website design services
- Business email services
- IT consultancy and technical support
Once a service has been purchased and activated, it is considered final and non-refundable unless explicitly stated otherwise in a written custom agreement.
3. Hardware & Software Products
We also sell hardware and software products. The following conditions apply:
7-Day Return Policy
- Products may be returned within 7 days of delivery.
- The item must be unused and in original condition.
- All original packaging, manuals, accessories, and documentation must be included.
7-Day Refund Policy
- Refund requests must be submitted within 7 days of delivery.
- Refunds are processed only after inspection and approval of the returned item.
- If approved, refunds will be issued using the original payment method.
Shipping costs (if any) are non-refundable unless the return is due to our error.
4. Custom Agreements & Contracts
For certain enterprise services, projects, or bulk purchases, refund and cancellation terms may be agreed upon separately in writing.
In such cases, the signed contract or service agreement will override this general Return & Refund Policy.
5. How to Request a Return or Refund
To request a return or refund for eligible products, please contact us:
Email: info@layerwire.com
Please include:
- Your order number
- Product or service name
- Reason for return or refund request
- Supporting images (if product is damaged or defective)
Our team will review your request and respond within a reasonable timeframe.
6. Exceptions & Non-Eligible Items
We cannot accept returns or provide refunds in the following cases:
- Products that have been used, altered, or damaged (unless due to our error)
- Products returned after the 7-day return window
- Digital downloads once delivered
- Services that have already been delivered or are in progress
- Domain registrations after submission to the registry
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We may request photos or additional information to verify the issue.
8. Processing Time for Refunds
Approved refunds are typically processed within 7–14 business days, depending on your payment provider or bank processing times.
9. Contact Information
If you have questions about this Return & Refund Policy, please contact:
India (Parent Company)
Phone: +91 0120 3284763
Email: info@layerwire.com
United States (Subsidiary)
Phone: +1 406 208 0273
Email: info@layerwire.com
