Terms of Service

Last Updated: October 3, 2026

Welcome to Layerwire. These Terms of Service (“Terms”) govern your access to and use of our website and services. By using our services, you agree to comply with these Terms.

1. Company Information

Parent Company — India

Layerwire IT Consultancy Private Limited — Since 2014
Assotech Business Cresterra, Sector 135
Noida, Uttar Pradesh 201304, India
Phone: +91 0120 3284763
Email: info@layerwire.com
Website: www.layerwire.com

Subsidiary — United States

Layerwire Inc — Since 2025
100 24th St W
Billings, Montana 59102, USA
Phone: +1 406 208 0273
Email: info@layerwire.com
Website: www.layerwire.com

Layerwire IT Consultancy Private Limited is the parent company headquartered in India. Layerwire Inc operates as its United States subsidiary.

2. Services Provided

Layerwire provides global IT consultancy and digital services, including:

• Domain name registration
• Shared hosting
• Reseller hosting
• Web hosting services
• Website design and website builders
• Business email services
• General IT consulting
• Related technology and digital services

Layerwire may modify, suspend, replace, or discontinue a service where reasonably necessary.

Specific services may be subject to additional product-specific terms.

3. Eligibility

By using our services, you confirm that:

• You are at least 18 years old.
• You have the legal authority to enter into binding agreements.
• The information provided by you is accurate.
• You will use Layerwire services in compliance with applicable laws and these Terms.

4. Account Registration and Responsibilities

Certain Layerwire services require an account.

You agree to:

• Provide accurate and complete information.
• Keep your account information current.
• Protect your account credentials.
• Maintain the confidentiality of passwords and authentication information.
• Be responsible for activity conducted through your account.
• Notify Layerwire promptly if you believe your account has been compromised.

Layerwire may require additional verification where reasonably necessary for security, fraud prevention, billing, or compliance purposes.

5. Payments and Billing

Services are billed according to the pricing displayed at the time of purchase or otherwise agreed upon with the customer.

Payments must be made by the applicable due date.

Failure to pay may result in:

• Suspension of services.
• Restricted access.
• Cancellation.
• Termination and deletion of associated data.

Taxes and applicable governmental charges may apply depending on the customer’s location and the service purchased.

Payments may be processed through third-party payment providers.

6. Acceptable Use

You agree not to use Layerwire services for:

• Illegal activities.
• Fraud or deceptive activities.
• Spam or phishing.
• Malware or malicious software distribution.
• Unauthorized access to systems or accounts.
• Brute-force attacks.
• Denial-of-service or distributed denial-of-service attacks.
• Copyright or intellectual-property infringement.
• Harassment, threats, or abuse.
• Cryptocurrency mining on services where such activity is prohibited.
• Activities that materially disrupt Layerwire infrastructure or other customers.
• Attempts to bypass security, access controls, network restrictions, or service limitations.

This list is not exhaustive.

Layerwire may suspend or terminate services when necessary to protect our infrastructure, customers, personnel, third parties, or to comply with applicable law.

7. Shared Hosting

Layerwire Shared Hosting is intended primarily for normal website and web-application hosting.

Customers must use shared hosting resources reasonably and in a manner that does not negatively affect other customers.

Shared hosting should not be used as a general-purpose cloud storage or backup platform, high-volume file-distribution system, continuous media-streaming platform, cryptocurrency-mining environment, or other resource-intensive service unless expressly permitted by the applicable product.

Where an account creates excessive CPU, memory, disk I/O, storage, network, process, or other resource usage, Layerwire may request that the customer optimize the workload, reduce usage, or move the workload to a more appropriate service.

8. Reseller Hosting

Layerwire Reseller Hosting allows customers to create and manage hosting accounts for their own customers.

Reseller customers are responsible for the activity and content associated with accounts they create or manage.

Resellers are responsible for:

• Their customers and end users.
• Customer websites and applications.
• Customer content.
• Customer account security.
• Handling first-level support for their own customers.
• Responding to abuse complaints concerning their customers.
• Ensuring their customers comply with applicable laws and Layerwire requirements.

Serious, repeated, or unresolved abuse originating from a reseller’s customers may result in restriction, suspension, or termination of the reseller account.

9. Intellectual Property

All Layerwire content, trademarks, logos, software, designs, documentation, and other materials provided by Layerwire remain the property of Layerwire or their respective owners unless otherwise stated.

You retain ownership of content that you lawfully upload to Layerwire.

You grant Layerwire a limited right to store, process, transmit, and otherwise handle your content only as reasonably necessary to provide, maintain, secure, and support the services you have purchased.

10. Service Availability

Layerwire aims to provide reliable and highly available services.

The specific infrastructure availability commitment applicable to covered hosting services is described in the Service Level Agreement below.

The SLA concerns Layerwire-controlled infrastructure and does not guarantee that every website, application, third-party service, or customer-controlled component will remain continuously available.

11. Service Level Agreement

11.1 Purpose

This Service Level Agreement (“SLA”) describes Layerwire’s infrastructure availability commitment for applicable hosting services.

Layerwire designs and operates its infrastructure with reliability, redundancy, monitoring, and service continuity in mind.

Where technically applicable, Layerwire may use redundant network equipment, multiple connectivity providers, monitored infrastructure, redundant power systems, and other measures intended to improve service availability.

11.2 Network Availability

For applicable Layerwire hosting services, Layerwire targets 99.999% monthly availability for Internet transit connectivity.

Availability is measured on a monthly basis.

The network availability commitment applies to qualifying Layerwire-controlled Internet transit infrastructure.

11.3 Power Availability

For applicable Layerwire hosting infrastructure, Layerwire targets 99.999% monthly availability of electrical power.

Power availability is measured on a monthly basis.

Layerwire may use redundant electrical systems, backup power infrastructure, generators, UPS systems, or other facility-level measures depending on the applicable data center.

11.4 Qualifying Infrastructure Outages

A qualifying infrastructure outage generally means an interruption of Layerwire-provided Internet transit or electrical power that:

• Is outside the customer’s control.
• Affects the Layerwire infrastructure supporting the applicable service.
• Is not caused by customer equipment, configuration, software, or actions.
• Is not excluded under this SLA.

Layerwire may use infrastructure monitoring, network monitoring, power monitoring, incident records, and other technical information to determine the duration and nature of an outage.

11.5 SLA Exclusions

The 99.999% availability commitment does not apply to outages or service interruptions caused by:

• Customer equipment.
• Customer configuration.
• Customer applications or software.
• Customer-installed scripts or plugins.
• Customer security incidents.
• Customer misuse or prohibited activity.
• Customer network configuration.
• DNS configuration outside Layerwire’s control.
• Third-party applications or services.
• Internet connectivity between the customer and Layerwire.
• Events affecting the customer’s local Internet connection.
• Scheduled maintenance.
• Emergency maintenance.
• Customer-requested maintenance.
• Suspension or termination of services.
• Non-payment.
• Account-related restrictions.
• Abuse or security actions taken under these Terms.
• Force majeure events.
• Events outside Layerwire’s reasonable control.

The SLA does not guarantee the availability or performance of websites, applications, databases, email services, DNS services, or third-party software unless specifically covered by a separate written agreement.

11.6 Scheduled and Emergency Maintenance

Layerwire may periodically perform scheduled maintenance to maintain, upgrade, secure, or improve its infrastructure.

Where reasonably possible, Layerwire will provide advance notice of scheduled maintenance through appropriate communication channels.

Scheduled and emergency maintenance required to maintain, secure, or protect Layerwire infrastructure may be excluded from SLA availability calculations.

Layerwire will make reasonable efforts to minimize the duration and impact of maintenance.

11.7 Shared Hosting Availability

Shared Hosting customers share underlying infrastructure with other customers.

The SLA concerns Layerwire-controlled infrastructure availability and does not guarantee that an individual website or application will remain available if the cause is:

• Customer software.
• Website configuration.
• Plugin or theme failure.
• Application failure.
• Database failure.
• Customer DNS configuration.
• Resource exhaustion caused by the customer’s own workload.
• Security compromise.
• Other customer-controlled conditions.

11.8 Reseller Hosting Availability

For Reseller Hosting, the SLA applies to the Layerwire infrastructure supporting the reseller service.

The reseller remains responsible for the availability and operation of websites and applications belonging to the reseller’s customers where those issues arise from customer-controlled software, configuration, content, or applications.

11.9 Availability Commitment

The 99.999% monthly network and power availability commitment represents Layerwire’s infrastructure service-level commitment for applicable services.

This commitment does not constitute a guarantee that every individual website, application, domain, email account, database, or customer-controlled service will remain continuously available.

12. Backups and Data Responsibility

Layerwire may provide backup functionality for certain services.

Unless expressly stated otherwise in the applicable service description or written agreement, backups are provided as a convenience and should not be considered a guaranteed data-recovery service.

Customers remain responsible for maintaining independent backups of important data.

Layerwire strongly recommends maintaining current backups outside the primary hosting environment.

Layerwire is not responsible for data loss to the maximum extent permitted by applicable law.

13. Limitation of Liability

To the maximum extent permitted by applicable law:

• Layerwire shall not be liable for indirect, incidental, special, or consequential damages.
• Layerwire is not responsible for loss of profits, revenue, business, data, or business interruption.
• Layerwire is not responsible for failures caused by third-party systems or customer-controlled systems.
• Layerwire’s total liability relating to an affected service shall not exceed the amount paid by the customer for that affected service during the applicable period, except where liability cannot legally be limited.

Nothing in these Terms excludes liability that cannot legally be excluded or limited.

14. Indemnification

You agree to indemnify and hold harmless Layerwire, its directors, officers, employees, contractors, affiliates, and service providers from claims, damages, liabilities, and reasonable legal expenses arising from:

• Your misuse of Layerwire services.
• Your violation of these Terms.
• Content hosted through your account.
• Your violation of applicable law.
• Your infringement of another party’s rights.

15. Termination

Layerwire may suspend or terminate services if:

• You violate these Terms.
• You fail to make required payments.
• Your activities create security or operational risks.
• Your activities are illegal.
• Your account is involved in serious or repeated abuse.
• Continued service would create unacceptable risk to Layerwire or other customers.

You may request cancellation of your services through the applicable Layerwire client area or support process.

Customers should maintain independent backups before cancellation or termination.

Following termination, data associated with the affected service may be permanently deleted and may not be recoverable.

16. Privacy

Your use of Layerwire services is also governed by the applicable Layerwire Privacy Policy.

Layerwire may process information necessary to provide services, process payments, provide support, maintain security, prevent fraud, and comply with legal obligations.

17. Governing Law

These Terms shall be governed and interpreted according to applicable law.

For services provided through Layerwire IT Consultancy Private Limited, applicable Indian law will generally govern.

For services provided through Layerwire Inc, applicable United States law and the law applicable to the relevant Layerwire Inc service relationship will generally govern.

Nothing in these Terms is intended to remove rights that cannot legally be excluded.

18. Changes to These Terms

Layerwire may update these Terms from time to time.

Updates will be posted on the applicable Layerwire website or communicated through other reasonable channels.

The revised Last Updated date will identify the latest version of these Terms.

19. Contact Information

If you have questions about these Terms, your hosting service, or the SLA, please contact Layerwire.

India — Owner Company

Layerwire IT Consultancy Private Limited
Phone: +91 0120 3284763
Email: info@layerwire.com

United States

Layerwire Inc
Phone: +1 406 208 0273
Email: info@layerwire.com

Website: www.layerwire.com